Returns & Exchanges



RETURNS 


If you are not satisfied with your order, we are more than happy to assist with most or all of your return requests. 
To file a claim on damaged or return items, please email hello@gradeandgather.com for your Return Authorization (RA) Request. 

Please include your Sales ID or Invoice No. in the subject line and the following information in the body: 

· Company Name 

· Address 

· Invoice Number 

· Style Number 

· Size(s) & Color 

· Quantity 

· Reason for Return 

· Picture of damaged unit(s)



We advise all customers to check their goods immediately upon delivery in the event a style may be damaged or not as expected. All damage should be made within 5 business days of receipt of goods. Damaged/returned merchandise must be mailed back to us within 2 weeks of approval date. 

There is a 20% restocking fee for any unauthorized or overdue returns. We request customers to keep all packages unopened and include original manufacturers’ packaging and label. Items should be unworn, unaltered and unwashed with all tags. 
We do not accept incomplete pre-packs returned to us or garments used, worn, soiled or altered by the customer. 
Most to all cases are issued as store credit and not a refund. 

Depending on the nature of the claim, customers may cover the expense for return shipping. 

All sale items or discounted items are deemed FINAL and cannot be returned. 

Once you receive a Return Authorization (RA), 

Please mail the package to: 


Grade and Gather
Attn: Returns Dept 
800 E. 12th St Suite 421

Los Angeles CA 90021